Shipping Policy

SHIPPING POLICY

  • Processing Timeline – Once you place the order, depending on the item we will take 3-7 business days to process the order. All products are handmade and manufactured in our own workshop.
  • Shipping Timeline – We use only reputed courier partners such DHL, Fedex, UPS, Aramex and USPS. The transit time depends on the location, but is usually in 3-5 days by express services and 8-10 days by standard shipping.
    • USA – all states have the above timeline
    • Hawaii, Puerto Rico have an additional timeline of 5 days
    • We don’t deliver to PO box and APOs.
  • Undelivered Packages – Usually courier companies attempt to deliver the packages at least twice, but if the customer is not available it may be returned to the warehouse. Please note, we don’t process refunds for undelivered packages.
  • International Shipping – We offer international shipping to the following countries/ regions –
    • North America – Canada
    • Europe – UK, and all EU countries
    • UAE, Kingdom of Saudi Arabia, Kuwait, Bahrain, Qatar
    • Australia, New Zealand, Singapore, Hongkong, Japan
  • International Customs, Duties and Taxes – All relevant taxes and duties will be borne by the customer and not the shipper. We will not be responsible for any returns due to non-payment of these charges.
  • International Shipping Transit Times – We use reputed courier companies such as Fedex, DHL, UPS, Aramex and other local postal companies. Transit times varies from location to location. Following are the estimated timelines –
    • North America – Canada – 3 to 5 days for express, and 10 to 15 days for standard shipping
    • Europe – UK, and all EU countries - 3 to 5 days for express, and 8 to 10 days for standard shipping
    • UAE, Kingdom of Saudi Arabia, Kuwait, Bahrain, Qatar – 2-4 days for express and 7 to 10 days for standard shipping
    • Australia, New Zealand, Singapore, Hongkong, Japan - 3 to 5 days for express, and 10 to 12 days for standard shipping